FAQ

We’ve answered some of the most common questions below.
If you still need assistance, feel free to contact us at pishtabypankhuri@gmail.com — our team will respond within 24 hours on working days.

1. What are your store timings?

Monday – Saturday: 11 AM – 7 PM
Sunday: Closed

You may contact us during working hours for assistance.

2. How do I choose the right size?

Please refer to our Size Guide on the product page. If unsure, email us for assistance at pishtabypankhuri@gmail.com

3. Do you offer custom sizing?

Yes, we offer Made-to-Measure. Share your measurements at checkout or email us after placing the order.

4. How long does order processing take?

Orders are processed within 10-14 working days.

5. How can I track my order?

Tracking details are shared once the order is dispatched.

6. Do you accept returns or exchanges?

We accept exchanges only for size issues or damaged products, subject to approval within 48 hours of delivery.
Items must be unused, unwashed, and in original condition.
Custom-made and sale items are not eligible.
Please refer to our Return & Exchange Policy page for complete details.

7. Do you ship across India?

Yes, we ship pan-India.

8. How can I contact you?

📧 pishtabypankhuri@gmail.com
📍 C-7 Sector-A, Near New Novelty Theatre, Aliganj, Lucknow – 226024